I've had several positive experiences with Clockwork. They treat me as if I were someone they know and value: my time and specific needs are considered with all service. Since 2016 when my new system was installed, and then in 2017 the house was re-ducted, they have been responsive and conscientious. Go find that anywhere for a residential customer! I have also been fortunate to have them take care of me for after-hours work when I had a heating issue in the winter. Staff on the phone and in person are helpful and willing to answer questions and address any problem I can propose.
Had HVAC issues in 90 degree weather on a game day. Clockwork was extremely responsive and had a technician to the house within several hours. Mack C diagnosed the issue within minutes and AC was back running in less than 2 hours. Very knowledgable, courteous, and experienced. Highly recommend.
The technician that came to my house was very helpful. He showed me where my filter was (last year the technician that came out told me I didn’t have a filter which I thought was odd but I could never find it) and he showed me how to wash it. He also searched for a leak in my coolant line since I needed to add coolant but he couldn’t find a leak. He also checked to make sure the safety equipment worked so if my air conditioning unit began to flood it would automatically shut off to prevent my house from flooding. He was very thorough and seemed knowledgeable. I trusted their diagnosis and would recommend them to anyone. The company I work for also uses them.
Jesse provided us with a clear concise estimate and provided multiple options. He was very polite and patient.