I currently have an annual membership with Clockwork Heating and Air for a rental property in Athens, GA and my experiences with them have been FANTASTIC. The service technicians are professional and pleasant--and even more importantly--thorough; when I recently called about an A/C-related leak, my tech made a point to document everything with photos and then followed up with a phone call to walk me through each photo in order to outline the issue(s). The folks at Clockwork are incredibly responsive and I couldn't be happier with my experience!
I am very happy with this company. They have helped me before but today I felt like they went above and beyond. I called in with an emergency (it turned out not to be but I was very concerned about a smell from my AC and water on the unit), they did not have any availability for same day. However after scheduling for the next day, I got a call back that they have moved some things around and they got someone out to my house within 2 hours of calling. They absolutely could have just made me wait but went above and beyond to get someone out same day. I highly recommend this company!
I was down and hot on Sunday....I called clockwork...Mack was there in 20 minutes...I was cool in a short time even though he had to go back to the.shop and get a.replacement motor. He was determined to get me up and running...And he did. He fixed my thermostat as well and checked my freon. I feel the cost of his service was very.fair. I am very satisfied and would highly recommend this company Clockwork.
Mack came out to look at my A/C system. I had a No AC power message displayed. He did a great job of getting down to the root cause and got us running. I have known that a new AC is needed and Mack just emphasized that for us. He also gave us more options to get the problem taken care of, for more long term (a year or so). But also suggested that if I was going to replace the unit anyways, then I should consider about The repairs more closely, to see what will be more cost effective. He did take care of the problem-For now, to buy me some time to consider what I wanted to do. I really appreciate the honesty and the professionalism from Clockwork. I will definitely go back to them for any of the A/C issues and highly recommend them as well!! Great job!!
Fantastic service. Called early on a Saturday and within 3 hours I had my AC unit back up and running. Chris G. was an excellent serviceman who was very polite and knowledgeable. Would recommend for any future use.
